Support

Welcome to the I$C Technical Support section. If you need to report a problem we suggest that you complete the following form. You can also send an e-mail to support.

Thank you for your understanding.

Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer.

Please be as specific as possible when describing the problem. All items followed by asterisks are mandatory.

Product or component name?*

Product or component version?*

Build Date or Genlevel? *

What operating system are you using?*
Other:

Please enter a brief one-line description of the problem:*

(example: "Editor doesn't respond to up-arrow under image")

If the problem is reproducible, please list the steps required to cause it.

(example: "1. Create a new file. 2. Insert some text ...")

If the problem is not reproducible (only happened once, or occasionally

for no apparent reason), please describe the circumstances and the symptoms.:

(note: it is much harder for us to fix non-reproducible bugs)

If the problem causes any error messages to appear, please write down

the exact text displayed and enter it here:

Please provide us with the following information in case we need to contact you:

Company*:

Name*:
Phone*:
E-mail*:

Verify E-Mail * :

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

Products

	E-GEN Inventory
	E-GEN MAP
	E-GEN WS
	E-GEN JCLCheckeR
	E-GEN MVS
	Automation

How to reach us?

Phone:

USA: 1-800-335-3440

USA: 1-262-821-1775

Belgium: 32-2-735.40.44

France: 33-1-41.19.22.00

Germany: 49-2-119409-8411

Fax:

USA: 1-262-821-1786

Belgium: 32-2-733.99.87

France: 33-1-41.19.22.09

All products mentioned are property of their respective owner